Frequently Asked Questions (FAQ)
Regarding Dr. Mercola's Recommended Products

Please browse through the list of frequently asked questions below before contacting us. For FAQ's relating to specific products, please see the listing of product FAQ's at the bottom of this page.

Can I modify my order?
We are unable to revise orders at this time. For your convenience, our secure online store can process multiple orders from the same customer.

Can I expedite the shipping of my order?
Depending on the items, we use USPS or UPS on all online orders. You will be prompted to select a shipping speed and method during the ordering process!

Can I pay by check?
We are currently not processing checks; we are limiting payments to credit or debit cards due to the difficulties associated with online purchases by check. Please contact us should you have a problem with our payment policy. To contact us, click here.

Can I order by phone?
Absolutely. To order by phone, and for hours of availability, please click here!

When will I receive my order?
Typically, you can expect to receive your Mercola.com shipment within 7-10 business days. If you choose a faster shipping method, your order will be delivered quicker than 7-10 business days.

What is the status of my order?
Answers vary, and generally depend on the order. Staffers monitor all purchases processed through Mercola.com and can give tracking numbers if they are available. The day your order is shipped, you will receive notification via e-mail.

What if I don't receive my order?
E-mail us your shipping information and your order number, and we'll contact you after we've checked with our mail providers and suppliers to find out the cause of the delay. To contact us, click here.

What if I received the wrong item?
All orders are verified in our system prior to shipping, but occasionally mistakes do happen. If your order is incorrect in any way, please contact us, and we'll take it from there! To contact us, click here.

Can I return any items I purchased?
We proudly offer a 100% money back guarantee on all supplements and most of the food items. To inquire about this guarantee as it pertains to specific items, contact us. If the product is covered under the guarantee, simply return the bottle or package alon with the remaining product. We strongly recommend that you ship any unused non-food items via UPS Ground (so you can track your shipment) along with a note detailing how we can credit your account, and the reason for your return, to the following address:

Mercola.com (PTS) Fulfillment Center.
385 Kimberly Drive
Carol Stream, IL 60188

What is my password?
A password will be assigned the first time you make a purchase at Mercola.com. If you forget it, e-mail us and we'll forward your password to you. To contact us, click here.

What happens if my password doesn't work?
If you have a problem with your password, e-mail us, and we'll be glad to assign you a new one.To contact us, click here.

What kind of products would you recommend for a person with my condition?
Unfortunately, due to time constraints, Dr. Mercola cannot answer individual health questions. However, there are two highly recommended resources in place to help you answer your questions:

• Mercola.com, with more than 60,000 pages of free health information! If you want to learn more about our products and how you can use them to their best effect, follow this link to our home page. In the top right hand corner of the page, type in any health condition into our Google-powered search engine and it will take you to a list of relevant articles you can review quickly and easily from your desktop!

• Dr. Mercola's Take Control of Your Health! This is the key book by Dr. Joseph Mercola that presents his entire dietary health program, focused on dramatically improving your immune system to overcome all types of diseases and health conditions. It is the core program used in his renowned medical clinic, The Natural Health Center, and has literally helped tens of thousands of people overcome serious health conditions permanently. If you have a mild to serious health condition, this book -- which comes with a lifetime guarantee or your money back -- is an invaluable resource.

Individual FAQ's

Still Need Help?

If you're unable to find the answers you need, please don't hesitate -- Contact Us!